Zero-G’s Erik Wolf quoted in small business hosting article

May 17 2010

Small Business Computing just released a terrific article about choosing a good small business web hosting provider — and the story includes a little helpful advice from me:

Probably the number one criteria for choosing a Web hosting company is whether it provides good, fast, reliable customer service, 24/7, via email, telephone and live chat.

“All hosting companies are pretty much the same — until something goes wrong. And you’ll want to know who has your back when that happens,” stated Erik Wolf, the president of Zero-G Creative, an Atlanta-based small business marketing and Web design company.

“In our experience building Web sites for small businesses, the most important quality you can find in any hosting company is timely, responsive and competent customer service,” he said.

While hosting companies might say they offer fast, reliable, 24/7 phone and email support, Wolf advised business owners to “test drive” the help desk during the free trial. For Wolf that means seeing how long he is kept on hold or waiting for help over the phone, how good the online chat is (if the company offers it), and assessing the knowledge level of the support staff.

Although I enjoyed my contribution to the story, the other page and a half is definitely worth reading and a terrific resource for anyone trying to figure out what they should be looking for in a hosting company.